Europe Shuttle | FAQ
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FAQ

What is a Private Transfer?

A private transfer means that the vehicle and driver you book will be for the use of you and your travelling companions only. On arrival at the airport you will see your driver with a board with your name written on it. Any additional services will be provided in your confirmation email.

What is a shared Transfer?

This is a budget option for travelling to and from the Airport. Like a bus route, you will be sharing the transport with other passengers who are travelling in the same direction. Along with your booking confirmation you will be provided with a meeting point, you will need to meet your driver here. Depending on your arrival time you may need to wait a short amount of time for other passengers to arrive. However, waiting times are kept as short as possible.

Can I book a transfer from somewhere else?

Yes we offer transfers from wherever you arrive, such as Train Stations, Bus Station or Sea Ports. Be sure to know exactly where to meet your driver (this will be included in your confirmation email). If you cannot find your driver you can call our 24/7 call centre.

Where will you wait for me at my hotel or home?

If you are travelling to the Airport, bus station, train station or port from your hotel please wait in the lobby. The driver will come to meet you and show you to your car. Alternatively, if you are getting picked up from you home, the driver will be waiting for you outside your door.

What happens if my flight is delayed?

We always confirm arrival times but in the event that your flight, train, bus or boat is delayed we will wait for you without extra charge. If possible you can contact us with more details of the delay however, we realise that sometimes this is impossible.

What if I miss my flight or it is cancelled?

Please contact us with the time of the next flight and your arrival time. Contact details will be included in your confirmation email.

What if my luggage gets misplaced? How long will the driver wait for me?

Please contact us as soon as possible via the number provided in your confirmation email.

What type of vehicle will pick me up?

This depends on which car you book, but we can provide sedan cars, luxury cars, buses and coaches depending on what you or your group require.

How much luggage can I take with me? Is there a weight restriction?

Each passenger has a limit of two suitcases and one piece of hand luggage each. If you need to transport any extra-large luggage you can arrange this with us via email or you can talk to the local provider, we will give you all the necessary information in your email confirmation. You will need to confirm this before arriving.

What if I have a bicycle, golf bag or ski equipment?

Unfortunately, these and similar items are not classed as standard luggage. An extra fee may be required; this is dependent on your local provider’s terms and conditions. Contact details will be provided within your confirmation email. If you need any more information, please don’t hesitate to contact us.

Are pets allowed?

Pets can travel for a small extra fee if they are securely held in proper carrying equipment. Please notify your local provider at the time of booking. Guide dogs are transported for free.

Are your vehicles wheelchair accessible?

We have Private Transfer vehicles which are wheelchair accessible. If you need a wheelchair for mobility this will be transported free of charge. Please notify your local provider while booking.

I need help carrying my luggage. Can I ask the driver for help?

If you have booked a Private Transfer Service you will get assistance free of charge. However, if you have booked a Shared Transfer Service this service will cost a small extra fee. Please contact us if you want to clarify this issue.

What exactly does ‘assistance with luggage’ mean?

The driver will carry your luggage from the Arrivals Hall to your vehicle and from the vehicle to your hotel or home.

Can you provide a child seat in the vehicle?

We can provide a child seat free of charge. Please contact us or your local provider before your journey so this can be arranged. Please remember that children do not travel for free, each child, regardless of their age, will be charged the full adult price.

Can I pay by credit card?

You will be required to pay a deposit at the time of booking. You will have to pay the remaining fee to the driver in cash on arrival. If you want to pay the full fee before the journey please contact us or your local provider.

Can I cancel my booking? Will I get a refund?

Bookings made through the Europeshuttle.com booking system can be cancelled by simply contacting us. However please remember:

Cancellations:

  •  Cancelling 24 hours before the scheduled arrival time entitles you to a full refund
  •  You cannot cancel with 24 hours of your scheduled arrival time. You will be charges the full amount.

Refunds:

  •  Your deposit is 100% non-refundable
How long will I have to wait for my driver on arrival/departure?

In normal circumstances your driver will be waiting for you when you arrive. If your driver is delayed your local provider will contact you with the driver’s updated arrival time.

How do I arrange a pick-up time for my return transfer?

You should inform us of your pick-up time from your hotel or address when booking your return transfer. Please make sure that this has been clarified. Airlines recommend being at the airport 2 full hours before your domestic flight and 4 hours before international flights.

Can I have a receipt?

Yes. You will receive a receipt with your confirmation email. You can always contact us at booking@europeshuttle.com if you have any problems or concerns.